Question 1

Are your products handcrafted?

Accepted Answer

Yes. Every product in the House of BLK Apothecary collection is handcrafted in small batches using premium-grade ingredients. We prioritize quality and intentionality in every step of the creation process.

Question 2

What ingredients do you use?

Accepted Answer

We use a curated selection of natural botanicals, essential oils, and high-quality fragrance compounds. Each product page details the key scent notes and ingredients. Our Crown Science line features targeted hair, skin, and nail care formulations.

Question 3

Do your products contain allergens or harsh chemicals?

Accepted Answer

We formulate our products to be as high quality as possible, free from harsh synthetic additives. If you have specific sensitivities or allergies, we recommend reviewing the ingredients on each product page or contacting us directly. Allergen information is listed on each perfume and incense product page.

Question 4

How long do your incense sticks burn?

Accepted Answer

Our artisanal incense sticks typically burn for 60-120 minutes per stick, depending on airflow and conditions in the space.

Question 5

What is the shelf life of your products?

Accepted Answer

Most of our products have a shelf life of 12-24 months when stored away from direct sunlight and heat. Diffuser oils and essential oils should be kept in a cool, dry place.

Question 6

Can I request a custom scent?

Accepted Answer

Absolutely. We offer a bespoke custom blending service. Visit our Custom Scent Blending page to submit an inquiry and we'll work with you to craft something truly unique.

Question 7

How long does shipping take?

Accepted Answer

All orders ship within 3-5 business days. Once your order is on its way, you'll receive a confirmation email with your tracking number. International orders vary by destination and generally arrive within 7-14 business days.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

Question 9

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a confirmation email with a tracking number. You can also use our Track Order page to view real-time shipping updates at any time.

Question 10

What if my order arrives damaged?

Accepted Answer

We take great care in packaging, but if your order arrives damaged, please contact us within 48 hours of delivery with photos and we'll make it right.

Question 11

Do you offer free shipping?

Accepted Answer

We occasionally offer free shipping promotions to our email subscribers. Sign up to be the first to know about upcoming offers.

Question 12

Can I change or cancel my order after placing it?

Accepted Answer

Orders are processed quickly to ensure fast dispatch. Please contact us immediately if you need to make changes. We cannot guarantee modifications after an order enters fulfillment.

Question 13

What is your return policy?

Accepted Answer

Due to the handcrafted and sensory nature of our products, all sales are final and we do not accept returns or exchanges. If your item arrives damaged or defective, please contact us within 48 hours with photos and we'll resolve it promptly.

Question 14

Where is House of BLK Apothecary located?

Accepted Answer

We are based in the Atlanta Metro Area, Georgia. We serve customers nationwide through our online store and offer in-person classes and experiences in Atlanta.

Question 15

Do you offer local pickup in Atlanta?

Accepted Answer

Yes, we can arrange local pickup in the Atlanta Metro Area. Contact us after placing your order to coordinate pickup details.

Question 16

Do you offer classes in Atlanta?

Accepted Answer

Yes, we host in-person fragrance, incense, and wellness classes in the Atlanta Metro Area. Visit our Classes page to see upcoming dates and book your spot.

Question 17

Can I visit your apothecary in person?

Accepted Answer

We primarily operate online but offer classes and occasional pop-up events in Atlanta. Follow us on social media or join our email list for announcements about in-person events.

Question 18

How does custom scent blending work?

Accepted Answer

Submit a custom blend inquiry through our Custom Scent Blending page. Tell us about your preferences, intended use, and any sensitivities. Our team will follow up within 48 business hours to discuss your project.

Question 19

Do you offer wholesale?

Accepted Answer

Yes. We partner with retailers, spas, hotels, and wellness businesses. Reach out through our Wholesale page with details about your business and the products you're interested in.

Question 20

Can businesses request a custom scent?

Accepted Answer

Absolutely. We specialize in scent branding for hospitality, retail, and wellness spaces. We can create custom HVAC scenting, branded incense, or perfume formulations for your business.

Question 21

What is HVAC scenting?

Accepted Answer

HVAC scenting is a professional way to fragrance large spaces by diffusing scent through a building's ventilation system. We provide curated fragrance solutions for hotels, lobbies, spas, and commercial environments.

Question 22

How does the loyalty program work?

Accepted Answer

You earn points on every purchase - 10 points for every $1 spent. Points accumulate and can be redeemed for discounts on future orders. The more you earn, the higher your loyalty tier.

Question 23

What are the loyalty tiers?

Accepted Answer

There are four tiers: Bronze (0-499 points), Silver (500-1,499 points), Gold (1,500-4,999 points), and Platinum (5,000+ points). Higher tiers unlock greater rewards and exclusive benefits.

Question 24

How do I redeem my points?

Accepted Answer

Visit the Loyalty Program page in your account to view your points balance and available redemption options. Points can be converted into discount codes applied at checkout.

Question 25

Do loyalty points expire?

Accepted Answer

Points do not expire as long as your account remains active. We reserve the right to update this policy with advance notice to members.

Question 26

Can I earn points for writing a review?

Accepted Answer

Yes! Verified purchase reviews earn you 50 bonus points. Simply leave a review on a product you've purchased to have the points added to your account.

Question 27

How does the referral program work?

Accepted Answer

Each loyalty member receives a unique referral code. When a friend makes their first purchase using your code, you earn 200 bonus points. Your referral code can be found on your Loyalty Program page.

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